In order to get your eLearnCommerce components installed, you'll need to provide a few details. If you don't know how to find any of these details, contact your web hosting provider's support department. They should be able to help you find everything you need.

Please note: Access issues can sometimes arise - while we will work with you to ensure that the installation is executed as fast as possible, it sometimes can happen that the 24-hour delivery time is not met. 

To successfully complete the installation, we will need:

FTP details

In order to upload files to your website, we will need FTP (File Transfer Protocol) access. 

You'll need to provide an FTP server address (usually something like ftp.yourwebsite.com) and a username and password.

Note: Generally this will give us access to all files that have been uploaded to your web hosting account, so if you would like to restrict access to just the folder where we'll be working, contact your web hosting provider's support department. They should be able to help you set up a restricted FTP account for us.

Control Panel login details

In order to configure a database and other settings for your website, we will usually need access to your web hosting account's control panel. On many hosting setups this is called cPanel, but this may be called something different on your setup.

You'll need to provide a URL where we can log in, and a username and password.

Note: As above, this will give us access to a lot of settings on your web hosting account. If you would like to restrict access to just the areas that we need, contact your web hosting provider's support department to set this up.

Temporary WordPress Admin

In order to install the eLearnCommerce plugins we might need temporary admin access to your WordPress Dashboard.

You'll need to create a temporary admin account on your Wordpress Site and submit username, password and the /wp-admin URL.

What not to include 

Keep in mind that Express Installation Services only cover a the basic installation, so don't include extra customization requests (you can request a separate customization service or Custom Job for any additional work you need done post-installation).

Submit all login details here: Open Support Ticket


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