eLearnCommerce uses WordPress’ best practices to make it as compatible as possible with all plugins; however, some plugin authors do not adhere to these best practices which can often result in a plugin conflict with eLearnCommerce.
The following provides the steps you should take to establish if this is a plugin conflict.
If you determine that your issue is NOT a plugin conflict by taking these steps, then please open a support ticket on our site. If you are reading this document due to contact with the support desk, please reply to your original support request, letting us know that it is not a plugin issue.
Step 1: Ensure all your current Active Plugins are updated to their latest version. Then check to see if the issue still occurs.
Step 2: Is your website ‘live’ with active users/students? If the answer is yes,
a. Alert your members that you are putting your site into maintenance mode.
b. Put your site in maintenance mode – you can do this by installing a plugin such as WP Maintenance Mode or any other of your choosing.
Step 3: Test for plugin conflicts.
a. Deactivate ALL plugins
b. Activate eLearnCommerce– check to see if your issue still occurs.
If YES - contact us by opening a support ticket.
If NO - one (or more) of your plugins is causing a conflict with eLearnCommerce.
Step 4: Determine which plugin(s) is causing the conflict.
1. Activate each plugin one by one.
2. Check to see if the issue occurs after each plugin is activated.
If you determine that your issue is NOT a plugin conflict by taking these steps, then please contact us.